At AffirmaTea, we want you to be completely satisfied with your purchase. We offer a 30-day money-back guarantee for certain products, so if you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund, excluding shipping fees unless you are a VIP member. To be eligible for a refund, you must inform us of your intention to return the product within 30 days of receiving it.

To initiate a return, please contact our customer service team at contact@affirmatea.net. We will provide you with instructions on how to return the product. Please note that the customer is responsible for the cost of return shipping unless the product is damaged or defective upon receipt.

*If you are a VIP member, you are eligible for free return shipping on eligible products twice a year. Additionally, as a VIP member, you can return eligible products for any reason within 30 days of delivery for a full refund. However, please note that starting from the third return within a year, shipping fees will be deducted from the refund amount. This means you can still enjoy the convenience of free return shipping for your first two returns each year as a VIP member

Refunds will be issued in the same form of payment used for the original purchase, minus shipping fees unless you are a VIP member*. Please allow 5-7 business days for the refund to be processed.

To become a VIP member, please enroll in our VIP membership program. Please refer to our website for details.

We hope that this updated policy meets your needs. If you have any further questions or concerns, please do not hesitate to contact our customer service team. Thank you for choosing AffirmaTea for your purchase.

*”If you have any concerns about your purchase, please don’t hesitate to reach out to our customer support team. However, please note that AFFIRMATEA LLC reserves the right to refuse returns and deny refunds if the request is deemed abusive.”